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Customer Relations Specialist

The Maids
Job Description
                             THE MAIDS

Customer Relations Specialist:

Job Summary:

The Maids is searching for an enthusiastic Customer Relations Specialist to provide customer-centric support to new and current clients. The position includes responding to inbound telephone calls from prospective clients, current clients, and field staff and assisting in the growth of new and current business. You will be responsible for the daily activities and scheduling of an assigned branch, including managing the customer database.  You will be on a team with the Branch Manager to ensure excellent on-going customer service and satisfaction to clients.  You must be be organized, resourceful, and enjoy a fast paced environment. Our Customer Care Center is located in downtown Homewood and services Birmingham, Huntsville, Montgomery, Mobile and Atlanta.
Desired Skills and Experience
  • Passion for client service
  • Strong analytical, problem solving, trouble-shooting and organizational skills
  • Exceptional customer services and relationship-building skills
  • Detail oriented, responsible, self-starting, team player, strong interpersonal skills, and ability to learn quickly
  • Strong verbal and written communication skills
  • Can-do attitude with a service-oriented approach
  • Ability to manage variety of tasks concurrently
  • Sales experience preferred
  • Bachelor's degree
 About the company
The Maids, founded in 1979, is the leading residential cleaning company in the U.S. and Canada. The Maids is a quality leader among the many cleaning companies in the industry, with more than 160 franchise owners serving over 90 major U.S. and Canadian cities. The Maids serving Alabama & Georgia opened in 1987 and is the largest operation in The Maids franchise system. The Maids is the most trusted name among residential cleaning companies because we consistently deliver value through quality service and premium products that meet or exceed our customers' expectations.
Benefits
Blue Cross/Blue Shield Health Insurance, Dental & Vision Insurance, Short term/long term Disability & Life Insurance (company paid), Generous Vacation, 401 K
Our Customer Relations Team has won several awards in the Exceptional Foundation Chili Cookoff.
 
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