MicroNet Template

USHER

Birmingham Barons, LLC
Job Description
USHER
 
Job Title: Usher
Reports To: Director of Customer Service
Department: Customer Service
Employee Type: Seasonal
Status Type:   Part-Time
FLSA:  Non-Exempt
Compensation: Hourly rate
Rate Range: $7.25/hour
 
Job Summary:
It is our goal to make our guests’ experience at Regions Field as pleasant and enjoyable as possible. To achieve this, our employees need to be professional, courteous, pleasant, reliable, dependable and well groomed. Our employees should be willing to go above and beyond to help make our guests feel welcome and always have a smile on their face.
 
Essential Functions:
We are looking for enthusiastic ushers to provide excellent customer service to our patrons. An usher presents a friendly and personal demeanor to guests at all times and is readily able to assist at all times.  The ideal candidate will have experience with client-facing, in-person customer service.

Responsibilities:
  • Excellent customer service while maintaining the highest standards of quality and cleanliness
  • Strong communication and problem solving skills
  • High attention to detail
  • Ability to work in a high paced environment
  • Electronic and computer proficiency
  • Ability to maintain a neat, clean & professional appearance 
Duties:
  • Acute awareness at all times
  • Direct ticket holders to appropriate areas
  • Diffuse disturbances, conflict or unrest in a calm and effective manner
  • Call for supervisor back-up when guest concerns escalate
  • Resolve re-ticketing or re-seating issues in a discreet and professional manner
  • Address and quickly resolve guest inquiries, ticket questions and errant seat occupancy
General Physical Requirements:
  • Ability to lift 25lbs up to 50lbs
  • Ability to stand for up to 5+ hours during a game
  • Ability to work long hours, weekends & holidays
  • Ability to work in adverse weather conditions, including but not limited to rain and heat
Company Description:
The Birmingham Barons are the proud Double-A affiliate of the Chicago White Sox. For ticket information, game schedule, promotions calendar or for additional information about Regions Field, visit barons.com or call (205) 988-3200. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Contact Information

 

 

 

Upcoming Events

 

Welcome New Members

 

Connect With Us